Terms and conditions
If ordering an embroidered product (plush toys or security blankets)– You will receive a proof of the embroidery for your order within 2-3 business days via the email address provided in the “Billing details”. All orders will be posted within 2 weeks of us receiving confirmation of your approval of the embroidery proof. If the “rush my order” option is chosen, you can expect your proofs to be sent to your email address within 1-2 business days. Once we have received your approval of these proofs, your rush order will be posted within 5-7 business days. The “rush my order” option includes upgrade to express post and applies to embroidered products only.
If you do not receive email correspondence from us within 4 business days, please contact us. Occasionally our email to you may end up in your spam folder, so please check there as well!
If ordering a printed item (cushion covers, prints, santa sacks)- You will not receive a proof of your design prior to your order being made unless specifically requested by you. These items are personalised with your details, but the design/colours/layout cannot be changed. We will contact you via email asap should there be any issues with your order. Please allow 3-4 weeks for the delivery of your printed item. If you need your order quickly, or by a certain date, please contact us first so we may advise if this will be possible. These products ship direct from our supplier. The “rush my order” shipping option does not apply to our printed products. Regular postage for printed products is free, signature on delivery is available for an extra charge.
**As stated, printed items ship direct from our supplier. If you are ordering an embroidered product and printed product in the same order, please be advised that they will be shipped separately.**
We strongly advise you opt for registered postage (‘signature on delivery’) when checking out to ensure your order is delivered directly to you, and not just left at your door.
All other products (Hold my Heart bears, BABYink keepsakes) will be shipped within 2 business days of your order being received.
Shipping is via Australia Post. You will receive a confirmation email once your order has been posted. No responsibility is taken by Little Lullaby Boutique for lost parcels once posted.
Please contact us should you have any questions, we will reply promptly!